orders & shipping
Back ordered and Out of Stock Items
We do our best to keep items in stock, but unfortunately, back orders do occur sometimes. If an item is back ordered or out of stock, we will inform you promptly. We are also happy to help you find a substitution, should you desire. Back ordered items will be shipped as soon as they are available at no additional shipping charge.
We are happy to accommodate special orders. Please contact us (link) with your request for further information.
You may call us during shop hours to place an order to be shipped.
Orders are generally shipped out the same/next business day from the day they are received. Below is a table of Shipping Rates.
Contiguous 48 States
|AK, HI & US Territories||
|Up to $74.99||Carrier Based + $2||Carrier Based +$2||Carrier Based +$5||Carrier Based +$10|
|$75-$149.99||$8||$18||$24||Carrier Based +$10|
|$150+||FREE||FREE||$5||Carrier Based +$10|
For Carrier Based shipping, we use United States Postal Service (USPS) and UPS (you can choose during checkout). Free and flat rate shipments will be sent via USPS Priority Mail within the United States and USPS First Class Mail to Canada. This table does not apply to items with additional shipping costs attached (see each item).
You may elect to pick up your online purchase in our Seattle location. Please mention you'd like to pick up your items in store in the "Order Notes" section during check out. We will subtract any shipping charges and add local sales tax (9.5%) before we capture your funds when processing. If you are a resident of AK, CO, DE, MT, NH or OR in the United States or AB, NT, NU or YT in Canada, we will refund the sales tax with proof of residency at time of pick up. If you have a Washington State Reseller's permit on file with us, we will refund the appropriate tax amount at time of pick up.
Rush & Expedited Shipping may be available, please call us at 1-888-524-1221 for quickest service. The charge for expedited rush shipping is the actual shipping cost plus $7.00 handling per package. We will inform you of the cost when we have packaged your items.
Please be advised your packages will include accurate customs forms. We cannot alter them or call them gifts.