orders & shipping
Back ordered and Out of Stock Items
We do our best to keep items in stock, but unfortunately, back orders do occur sometimes. If an item is back ordered or out of stock, we will inform you promptly. We are also happy to help you find a substitution, should you desire. Back ordered items will be shipped as soon as they are available at no additional shipping charge.
We are happy to accommodate special orders. Please contact us with your request for further information.
Orders are generally shipped out Monday, Wednesday, and Friday mornings via USPS Priority or First Class mail (first class mail is available for packages weighing less than one pound). Below is a table of Shipping Rate estimates. The website will calculate actual shipping costs at the time of ordering.
Contiguous 48 States
|AK, HI & US Territories||
|Up to $74.99||Carrier Based + $2||Carrier Based +$2||Carrier Based +$5||Carrier Based +$10|
|$75-$149.99||$8||$18||$24||Carrier Based +$10|
|$150+||FREE||FREE||$5||Carrier Based +$10|
For Carrier Based shipping, we use United States Postal Service (USPS). Free and flat rate shipments will be sent via USPS Priority Mail within the United States and USPS First Class Mail to Canada. This table does not apply to items with additional shipping costs attached (see each item).
You may elect to pick up your online purchase in our Lynnwood office. Please check the calendar for available pickup times, and select the "pickup in Lynnwood" shipping option during checkout. If you are a resident of AK, CO, DE, MT, NH or OR in the United States or AB, NT, NU or YT in Canada, we will refund the sales tax with proof of residency at time of pick up. If you have a Washington State Reseller's permit on file with us, we will refund the appropriate tax amount at time of pick up.
Rush & Expedited Shipping may be available, please email us at firstname.lastname@example.org to inquire. The charge for expedited rush shipping is the actual shipping cost plus $7.00 handling per package. We will inform you of the cost when we have packaged your items.
Please be advised your packages will include accurate customs forms. We cannot alter them or call them gifts.